Legal
Last updated: 16 September 2026
You may return any unused, unopened item within 30 days of delivery for a full refund. Items must be in their original packaging with all accessories included. Opened or used items may be returned at our discretion subject to a restocking fee.
Email support@umatina.com with your order number and the item(s) you wish to return. We will reply with a return authorization and a prepaid return label for EU orders. Returns without authorization may be refused.
Pack items securely in their original packaging. Attach the provided return label and drop the parcel at any designated carrier location. Keep your tracking number until the refund is confirmed.
Once we receive and inspect your return, we issue a refund to your original payment method within 5 business days. Bank processing times may add 3–5 additional days before the refund appears on your statement.
To exchange for a different color or model, start a return as above and place a new order for the desired item. This ensures the fastest exchange and avoids stock availability issues.
If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We will arrange a free replacement or full refund, including return shipping at our cost.
For hygiene reasons, certain items such as opened screen protectors and used charging cables cannot be returned unless defective. Gift cards are non-refundable.
Manufacturing defects are covered by our 2-year warranty, separate from this return policy. See our Terms of Service (Section 7) for warranty details, or email support@umatina.com to file a claim.
Under EU consumer law, you have the right to withdraw from a purchase within 14 days without giving a reason. This return policy extends that right to 30 days for your convenience. The statutory right remains unaffected.
Questions about returns? Email support@umatina.com or reach us via the Contact page. We aim to reply within one business day.