Legal
Last updated: 16 September 2026
We ship from Amsterdam, the Netherlands to all EU member states and select international destinations. If your country is not listed at checkout, contact support@umatina.com for a custom shipping quote.
Orders are processed and dispatched within 1–2 business days of payment confirmation. Orders placed on weekends or Dutch public holidays ship the next business day.
Standard delivery: 2–5 business days within the EU. Express delivery: 1–2 business days within the EU. International delivery: 5–10 business days depending on destination. Exact timeframes are shown at checkout for your address.
Standard shipping is free for orders over €50 within the EU. Orders below €50 incur a flat €4.95 shipping fee. Express delivery costs €9.95. International shipping rates are calculated at checkout based on destination and weight.
Every order receives a tracking number by email once dispatched. You can track your parcel on the carrier's website. Delivery updates may also be sent by SMS if you provide a mobile number at checkout.
For shipments outside the EU, customs duties and import taxes may apply and are the responsibility of the recipient. We cannot mark parcels as gifts or understate values. Check your local customs authority for applicable rates.
Please ensure your shipping address is complete and correct at checkout. We are not responsible for delays or losses caused by incorrect addresses. If an error is spotted after ordering, contact us immediately.
If your parcel has not arrived within the expected timeframe, contact support@umatina.com with your order number. We will open an investigation with the carrier and arrange a replacement or refund for confirmed losses.
If your order arrives damaged, contact us within 7 days with photos of the item and packaging. We will arrange a free replacement and handle the carrier claim on your behalf.
Shipping questions? Email support@umatina.com or reach us via the Contact page. We aim to reply within one business day.